Quality management system
Model of managing that contains the elements of projecting, developing, producing, building and servicing the organization. It is used in case when organization wants to organize and certify its own management system, to become capable in projecting, developing, producing, building and servicing its products and/or services. That includes recognizing and satisfying buyers requests, buyers needs and buyers expectation.
Consulting services
Consulting services include all the activities regarding the system established in the company until the final activity, certification issue:
1. Review of the present condition in the organization
2. Basic preparations
3.
Process defining procedure
4. Documents and procedures
5. System application
6.
Preparation of the internal audit
7. System harmonization and functionality check
8.
Solutions for any problems or disharmony in the system
Applicable norms:
BAS EN ISO 9000:2002 Quality management systems – Fundamentals and vocabulary
BAS EN ISO 9001:2002 Quality management systems – Requests
BAS EN ISO 9004:2002 Quality management systems – Directions for capability improvement
BAS EN ISO 19011:2003 Directives for system audits in quality managing and/or environment managing
Reasons for use
Quality management system may help an organization to:
- recognize buyers’ requests, needs and expectation
- develop project products and services in accordance to those requests
- make sure that suppliers deliver good materials and services
- make sure that that all activities, from ordering to delivering, are well planned
- reduce number of buyers’ complaints
- increase efficiency and productivity
- identify themselves easily (recognized name) and to remove the quality defects
- obtain greater trust from buyers and reputation at the market
Quality management system may help the employers in performing their tasks, because:
- They will receive quality materials, correct facts and information’s
- Equipment and tools needed are applicable, and in perfect condition
- They will obtain necessary instructions and preparations for the job in question
- All of the needed and necessary information’s are easy accessible
- Working place is clean and well organized
- Easy to obtain help in eliminating obstacles to perform all of the tasks well
